Policy

1. Definition of Personal Information

"Personal Information" means information relating to an individual customer, including the customer's name, address, telephone number, date of birth, gender, email address, purchase history, inquiry information, and other information that can identify the individual customer (including information that can identify an individual by being collated with other information), as well as any Personal Identification Code as defined in the Act on the Protection of Personal Information.

2. Collection of Personal Information

When we collect Personal Information, we will do so by appropriate means in accordance with applicable laws and regulations.

3. Purpose of Use of Personal Information

When we collect Personal Information directly from customers in writing or by other means, we will use it for the following purposes:

• 1. To conduct sales promotion activities, such as providing information about our products, events, special offers, and other services.
• 2. To conduct sales and service operations, including order processing, product reservations, sales transaction processing, repair and alteration services, later pickup, delivery, and after-sales support.
• 3. To conduct market research and data analysis, and to plan and develop products and services.
• 4. To communicate with customers as necessary in connection with the purposes described in items 1 through 3 above.

4. Provision of Personal Information to Third Parties

Except as otherwise provided by applicable laws and regulations, we will not provide a customer's Personal Information to any third party without obtaining the customer's consent.

5. Joint Use of Personal Information

We will jointly use the Personal Information provided by customers as follows:

• (1) Items of Personal Information Subject to Joint Use Customers' names, telephone numbers, email addresses, dates of birth, purchase histories, membership statuses, and addresses.
• (2) Scope of Joint Users NANGA Co., Ltd. and its franchise stores.
• (3) Purpose of Joint Use The purposes are the same as those set forth in 3. Purpose of Use of Personal Information above
• (4) Name, Address, and Representative of the Person Responsible for the Management of Personal Information Subject to Joint Use 182-1 Motoichiba, Maibara, Shiga, Japan 521-0223 NANGA Co., Ltd. Tomoyuki Yokota, CEO

6. Procedures for Requests for Disclosure, Correction, Suspension of Use, and Other Actions Regarding Personal Information

If a customer wishes to request the disclosure, correction, addition, deletion, suspension of use, erasure, or other action regarding the customer's Personal Information, we will verify the identity of the customer and respond appropriately in accordance with applicable laws and regulations. For details on how to make such a request, please contact the Personal Information Inquiry Desk listed below.

7. Appropriate and Secure Management of Personal Information

We take necessary and appropriate measures for ensuring the security of Personal Information, including preventing its leakage, loss, or damage. To implement this Privacy Policy, we maintain a framework for managing Personal Information, establish internal rules, manuals, and other guidelines, and ensure that they are thoroughly communicated to our employees. We also conduct appropriate internal audits of the Personal Information we handle and work to continuously improve this Privacy Policy. For details of the security measures we have implemented, please contact the Personal Information Inquiry Desk listed below.

8. Personal Information Inquiry Desk

We have established a Personal Information Inquiry Desk to receive inquiries and consultations from customers regarding Personal Information.

9. Changes to the Privacy Policy

We will continuously strive to improve our handling of Personal Information and may revise this Privacy Policy as necessary in accordance with applicable laws and regulations.

10. Collection and Use of Activity History Information That Does Not Identify Individuals

On the website operated by the Company (the "Website"), we may use programs provided by advertising service providers to conduct behavioral targeting advertising (an advertising method that delivers advertisements tailored to customers' interests and preferences based on information such as their browsing activity). In doing so, we and the advertising service providers may use technologies such as cookies and JavaScript to collect information including pages viewed on the Website, the date and time of access, URLs, history of user actions, the type and language of the customer's web browser, IP address, location information, and unique device identifiers (collectively, "Activity History Information"). We implement necessary and appropriate measures for the secure management of Activity History Information and manage such information appropriately. Activity History Information does not, by itself, identify a specific individual. However, where it can be easily collated with other information and thereby identify a specific individual, it will be treated as Personal Information. Unless necessary to investigate fraudulent activity or for other legitimate reasons, we do not proactively collate Activity History Information with Personal Information. Customers who do not wish to have Activity History Information collected may disable cookies and similar functions by adjusting their browser settings. For information on how to change these settings, please contact the provider of the relevant browser. Please note that disabling or deleting cookies may prevent certain features of the Website from functioning properly. Advertising service providers use Activity History Information to deliver advertisements. Customers who do not wish their Activity History Information to be used by advertising service providers may visit the advertising service provider's opt-out page and disable cookies and similar functions.

11. Use of Google Analytics

The Website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to collect data. This data is collected anonymously and does not identify individuals. You can prevent the collection of this data by disabling cookies through your browser settings. Please check your browser settings for more information. For more information about how Google Analytics collects and processes data, the use of Google Analytics, and Google's Privacy Policy, please visit the following websites.

• ・How Google Uses Information from Sites or Apps That Use Our Services
  https://policies.google.com/technologies/partner-sites?hl=en
• ・Google Analytics Terms of Service
  https://marketingplatform.google.com/about/analytics/terms/us/
• ・Google Privacy Policy
  https://policies.google.com/privacy?hl=en

Personal Information Management Officer 182-1 Motoichiba, Maibara, Shiga, Japan NANGA Co., Ltd. Board Director and Head of Administration Revised: February 5, 2026